Please note your gifts may be sent separately in order to expedite their arrival.
We are incredibly serious about ensuring that you have a trouble free shopping experience and that your products arrive as quickly as possible in the condition you would expect. We are proud of our approach to customer service and will do our utmost to ensure you, as a customer, will want to come back time and time again. We all know that the ‘Customer is always right’.
If the item(s) you have ordered is(are) stocked in our warehouse, then orders placed before 5pm Eastern time will be shipped from our UK warehouse the next Business day.
These will be the items listed as “In Stock” and not identified as being shipped directly from one of our trusted local manufacturers. This is marked on the product description as:
“SHIPPING - This item is lovingly manufactured by one of our trusted local suppliers. As a result, it will most likely ship separately to the rest of your order.”
Royal Mail Tracked for up to 1kg
Royal Mail - Signature Required for up to 2kg
The above delivery timeframes are from when your package leaves our warehouse (ie it has been shipped).